Customer Support

**Only applies to Standard & Pro subscriptions**

This is based on where you want to move your website hosting to. If you want to open your own WP Engine account, the process is smooth and easy. We’ll connect you with a representative to open an account with WP Engine, and once you have an account we’ll transfer your website to your account. The only technical thing that may possibly need to be done is changing the A record at your DNS to point to a new IP address. If we have your DNS credentials, we can take care of that for you.

If you’re looking to move your website to a different hosting provider altogether, then we’ll provide you with a link where you can download your website files and database. From that point, you will need to engage a web developer to help you install your website at the new hosting provider. We’ll keep your website hosted and live until the final day of your subscription, so don’t cancel your subscription with less than the amount of time you’ll need to move your website.

The best way to contact us for additional support or questions is to send us an email at [email protected]. We work hard to answer requests within 24 hours of receipt.

WordPress maintenance is the act of making sure that the technical requirements of the WordPress ecosystem are checked and taken care of regularly. Just like your car needs regular maintenance to operate to its full potential and last as long as possible, so does your website. If you’re running a business (whether it’s an e-commerce business or not) and you have a website, you should be taking care of it. It’s an investment in the success of your business, just like any other asset and requires the same level of care and attention.

There are thousands upon thousands of plugins and themes available for WordPress. Not all plugin and theme authors are developing their software compliant with WordPress standards, and that can cause issues and conflicts. Due to this, we create a staging copy of your website to perform updates on so we can test for any conflicts or issues with the update(s) before we perform them on your live site. Sometimes, you’ll see available updates because we’ve found a problem with updating a single (or sometimes multiple) plugins in testing and are waiting for another update to be published by the plugin or theme author.

Pre Purchase

Yes, of course! We recommend our Standard or Pro subscriptions so you can take advantage of WP Engine’s top-notch security for your e-commerce store.

Yes! We support WordPress multisites. Although multisites utilize a central database and network activated plugins, we do require a subscription for each subsite. This is because each subsite can have different plugin & theme configurations, requiring multiple levels of updates.

A single subscription covers a single website. For the purposes of a WordPress Multisite, each subsite is considered a separate website and would require a subscription for each.

For Non-Hosted service, all we will need is your WordPress Administrator login credentials (username & password).

For Standard and Pro service, we will need the following:

  • Your WordPress Administrator login credentials (username & password)
  • Your web hosting login credentials (username & password)
  • Your domain registrar login credentials (username & password). This would be where you purhcased your domain – like GoDaddy, or HostGator, Namecheap, etc.

Once you purchase a subscription, you will receive a confirmation email. In that email, you will be provided with a link that will take you to a secure form where you can safely provide the information necessary for us to get started with your maintenance services.

WordPress maintenance is the act of making sure that the technical requirements of the WordPress ecosystem are checked and taken care of regularly. Just like your car needs regular maintenance to operate to its full potential and last as long as possible, so does your website. If you’re running a business (whether it’s an e-commerce business or not) and you have a website, you should be taking care of it. It’s an investment in the success of your business, just like any other asset and requires the same level of care and attention.